Welcome to www.craftilyapp.store (“CraftilyApp,” “we,” “us,” or “our”). We strive to ensure your satisfaction with every purchase. This Refund & Return Policy outlines the conditions under which we accept returns and provide refunds.

Refund Policy

1. Digital Products

• Eligibility: Refund requests for digital products such as web design templates, plugins, and digital services must be made within 14 days of purchase.
• Conditions: Refunds will only be issued if the product is found to be defective or not as described. Proof of purchase is required for all refund requests.
• Process: To request a refund, please contact our support team at info@craftilyapp.store with your order details and reason for the request. Our team will review your request and respond within 3-5 business days.

Return Policy

1. Physical Products

• Eligibility: Returns for physical products like printed materials must be initiated within 30 days of delivery.
• Conditions: The product must be unused, in its original packaging, and in the same condition as received. Proof of purchase is required for all return requests.
• Process: To initiate a return, please contact our support team at info@craftilyapp.store with your order details. Once your return is approved, you will receive instructions on how to return the product. The customer is responsible for return shipping costs.

Non-Refundable Items

• Customized Products: Items that have been personalized or customized are non-refundable unless they are defective or damaged upon arrival.
• Final Sale Items: Products marked as “final sale” or “non-returnable” cannot be returned or refunded.

Processing Refunds

• Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Method: Approved refunds will be processed to the original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the product is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at info@craftilyapp.store.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at: Email: info@craftilyapp.store and Contact No. 1(970)806-5503

By making a purchase on CraftilyApp, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.